ERP and CRM Implementation
We plan and implement upgraded and revitalized Enterprise Resource Planning (ERP) systems and Customer Relationship Management (CRM) systems to integrate enterprise processes and customer-facing activities. The upgraded or migrated systems enable quick response to the changing business environment and deliver support for new business capabilities and improved value streams
Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) implementations and upgrades are one of the most significant challenges to the operations of agile companies of every size, market, and location.
Modern ERP and CRM systems offer irresistible applicability and the capability to integrate with many other enterprise systems and business processes. This power makes them the lifeblood of the enterprise and the core of operations. From sales and marketing to supply chain and manufacturing, ERP and CRM systems power the modern enterprise.
These facts demonstrate why it is essential to select a team with experience, discipline, and professionalism to plan and manage ERP and CRM system implementations, migrations, and upgrades.
Outages, loss of data quality, and degraded performance often result from problematic ERP and CRM implementations. Trouble looms when schedules are underestimated, the amount of work required is not appreciated, or when a shortcut bypasses a methodical and time-tested approach.
Teams that start with a realistic schedule and resource plan and use a successful template that features planned milestones and deliverables are far more likely to deliver a migration that meets expectations with an implementation that deftly supports business operations across the enterprise.
How We Help Clients
Implementation Planning
We perform requirements and technical analysis to develop an implementation plan for the new upgrade, migration, or implementation.
We conduct a gap analysis to identify missing requirements. Next, we build a project plan from our existing successful template, a staffing analysis, and a risk analysis. Next, we deliver a unique dashboard that presents project steps in an easy-to-understand visual format. We also catalog and model the data sources and map the transformations needed to provide needed data elements. Finally, we plan the secure data acquisition and required complex transformations on that data.
Assessment and Requirements Design
We lead an assessment to characterize the as-is ERP or CRM system and understand the future system and intended use cases. The detailed evaluation covers specifics of the system, system data, business processes and workflows, queries and reports, interfaces, and use cases. We also explore security, supporting infrastructure, and specific shortcomings of the current system.
Then we work with our client’s business team and stakeholders to develop detailed requirements for the ERP, CRM and SCM CRM upgrade, migration, or implementation.
Implementation
We implement according to the planned milestones and linked deliverables we use to master complex projects. We develop custom code, migrate customizations, install and test third-party software components, and build system integrations during construction. We engage end-users at each stage of the project to ensure that the implementation fulfills expectations.
Data Migration
We develop and guide data migration and transformation to retain existing production, product, inventory, and customer data in a form usable for the new ERP or CRM solution. In addition, we migrate data elements from single source of truth data sources.
Program Management
We establish a project management office PMO to coordinate and manage the implementation, upgrade, or migration project. We work to ensure alignment with corporate processes and standards and endeavor to identify and overcome any remaining gaps to ensure success. We staff the PMO with a veteran project manager and experienced team and provide an implementation or migration template. We adapt the template for our client’s specific implementation.
What We Do
Global ERP and CRM Systems Consolidation
Studying a worldwide array of dissimilar ERP and CRM systems across multiple business locations. The project includes building requirements, planning implementation, and implementing across all sites to complete the consolidation.
Implementation of a New ERP or CRM System
Implementing a new ERP or CRM system, including assessment, requirements design, and data migration and transformation, along with customizations, integrations, and user acceptance testing.
Upgrade or Migration
Migrating to the latest version of an ERP or CRM system or converting from a different system. Assessing use cases, workflows, and required integrations. Designing requirements and a project plan. Implementing a new system, transforming data, re-establishing integrations, configuring customizations, and testing.
Assessment
Preparing an upgrade, implementation, migration by evaluating workflows, data, customizations, platforms, and requirements to identify readiness issues, missed requirements, and technical challenges.
Requirements Design
Working with business users and stakeholders to document current and intended use cases, workflows, data, and integrations required for implementation, upgrade, or migration. Specifying data transformation needed and identifying customizations required.
Deliver Data Access and Reporting During ERP and CRM Migrations
Overcoming interim data availability and latency problems arising from a delayed or stalled ERP or CRM migration with prompt delivery of consolidated data feeds, data transformation, and reporting.
Program Management
Establishing a PMO and staffing the PMO with experienced staff. Adopting standards and a project management methodology and practices for an implementation.
Our Approach
We follow a disciplined approach with defined milestones and linked deliverables. This approach makes it possible to master complex business problems and deliver business results.
We manage ERP and CRM implementations against a program plan with defined milestones that link to specific deliverables. This process enables us to decompose even the most complex ERP or CRM project into meaningful and understandable tasks.
Program Management
We establish a PMO, project governance, and project teams to maintain an orderly deployment process that meets expectations and respects budget goals.
Assessment and Discovery
We work with the client team to understand the nature of existing problems. We evaluate problem impacts on business results to help prioritize work. We examine existing systems, security, supporting infrastructure, and surrounding business processes. We map existing business processes, workflows, and interactions. We establish the single source of truth for every key data element in the implementation, migration, or upgrade. We review any existing Business Capability Model to ensure alignment.
Requirements Development
We work with our client’s business team and stakeholders to design future processes to deliver business value. We build and document business requirements from facts from our system and business process reviews. The requirements clearly define the functional performance expected from the planned implementation. We consider complexity, risk, and business value in this process.
Establish Business Configuration
We model the organization’s users, teams, roles, and connections between those teams and processes.
Implementation Planning and Design
We review business requirements and perform a careful technical analysis to develop a system implementation plan for the new implementation, upgrade, or migration. With a critical review, we create a gap analysis to identify missing requirements or other issues. We produce an issues list that remains open until project completion. We develop an updated project plan, staffing analysis, and risk analysis. We also use our proprietary “getting stuff done“ dashboard that presents project steps in an easy-to-understand visual format.
Data Migration
We develop and guide data migration and transformations to ensure that we retain existing supply chain, production, product, inventory, and customer data in a form usable for the newly upgraded or implemented ERP or CRM system. Data migrated is derived from single source of truth data sources. This step can include the integration of data from new sources.
Implementation, Construction, and Configuration
We implement according to the key planned milestones and linked deliverables that enable us to master complex projects. We develop custom code, migrate customizations, install and test third-party software components, and perform needed system integrations during construction. We join with end-users at each stage of the implementation to ensure that the implementation fulfills expectations.
User Acceptance Testing
We implement the new ERP or CRM system in a sandbox and engage with business users to find and fix bugs, needed changes, and usability issues identified during user acceptance testing.
Initial Deployment
We supervise a cutover to go live with the new ERP or CRM implementation for a limited portion of the organization. During this time, we work with our client’s support team to monitor, track, and resolve issues for the initial deployment.
Post Implementation Analysis
We review the ERP or CRM performance and process integration impacts to inform steps needed for the final deployment. Some implementations require configuration or code changes at this stage.
Final Deployment
We guide a final deployment to the entire organization, ensuring that deployment information is shared across the enterprise to ensure business continuity.
Sectors We Serve
- Chemicals, Metals, and Mining
- Distribution
- Electric Power & Natural Gas
- Engineering, Construction, Building Materials
- Financial Services
- Manufacturing
- Oil & Gas
- Pharmaceuticals & Medical Products
- Public Sector
- Technology, Media & Telecommunications
- Travel & Hospitality
Impact Stories
Sustained, Unfair Competitive Advantage
Our People
Understand how our team can help your organization with ERP and CRM Implementation.
