
Feryal Hendricks
Principal
Atlanta, Georgia
Feryal is an accomplished Business Transformation Consultant and Advisor driven by a passion to optimally align business strategy with people, processes, and technology.
ABOUT FERYAL
Feryal has delivered high-quality results for over 30 satisfied clients across multiple industries. In addition to her consulting work for Fortune 500 and middle market companies, Feryal has served on the executive management team of three emerging businesses.
Feryal has diverse expertise to successfully structure and manage complex, company-wide transformation efforts. She has collaborated with key client stakeholders to develop and execute strategies, roadmaps, and detailed plans to yield desired business outcomes. She enjoys helping clients transform their customer experience and improve operational efficiencies by taking the friction out of the process.
Feryal’s consulting career began as an internal management services analyst for two large facilities (Georgia Power, FPL) and then blossomed during her diverse client project experience at Price Waterhouse, IBM, and North Highland.
Feryal lived in Istanbul for 5 years during her formative years where her interest in global business was born. In 2009, she chaired a program that delivered the inaugural international Women Entrepreneurship & Leadership Summit. Over 300 women from around the world travelled to Istanbul to attend this event.
She has been happily married to a fellow Georgia Tech Industrial Engineer for 35 years, and enjoys traveling, Italian music, scientific research, and swimming in the Mediterranean.
PROFESSIONAL AND INDUSTRY EXPERIENCE
Highlights of Feryal’s industry experience include:
- Carlson Wagonlit Travel: Business reengineering and operational service model redesign
- Georgia Power: Business process architecture and process investment for non-regulated products and services
- Autoweb: Organization design and change management
- Teva: Global program management for supplier drug serialization compliance
- Emory Clinic: Business reengineering, core process redesign, and solution delivery
- TalentQuest: New product market assessment, talent management software platform development and implementation
- AT&T: Process excellence program management
- Chick-fil-a: Mobile POS solution development and delivery
- Citicorp Payment Products: Innovative Express Money payment product development
FUNCTION AND SPECIALIZATION
- Business Transformation
- Organizational Effectiveness
- Global Program / Project Management and Process Excellence
EDUCATION, LICENSES, CERTIFICATIONS, & MEMBERSHIPS
Georgia Institute of Technology
Bachelor of Industrial Engineering
Member of TAG
Technology Association of Georgia
AREAS OF EXPERTISE
Functional/Operational
- Solution Delivery
- Customer Experience
- Strategy
- Global Operations
- Business Process Reengineering
- Talent Management
- Quality Assurance/Testing & Validation
- Regulatory Compliance
- Business Architecture
Industry
- High Tech
- Utilities
- Pharmaceuticals
- Healthcare
- Telecom
- Finance
- Supply Chain/Distribution
- Food & Beverage
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In our Principal Program you will find a dynamic mix of deep experience. Whether it’s Data Analytics, Program/Project Management and Delivery, Customer Experience or Change Management, we’ve worked hard to assemble a team of professionals who can step into any environment and make an immediate impact.