The Ultimate Solution Experience™ (USX)
Solution Selling is a thing of the past. In many cases, clients today have researched, compared, rationalized, and determined the solution before engaging an implementation team. Instead, clients ask, “Can you help me deliver the solution in my environment?” Successful solution delivery teams focus on the most positive interactions possible while managing the customer experience in solution delivery
Blackstone+Cullen refers to this focus as the Ultimate Solution Experience™ (USX). Why? Businesses are looking for breakthrough ways to win the hearts and minds of their customers, both internal and external, by providing more pleasurable experiences in dealing with complex scenarios. Providing a better solution experience where people sense, feel, think, act, and ultimately relate to the successful experience could be the breakthrough we have been looking to achieve and the key to differentiation and winning.
Much work is occurring in Customer Experience and how customers relate to tangible products in a finite space. While creating the customer experience for actual products, delivering an experience for intangible solutions is quite challenging. We acknowledge the great work done by many marketing experts in improving the customer experience, and we have built on their ideas and the ideas of other thought leaders.
What We Do
Our teams deliver project management, prototyping, design and development, implementation, servicing, and digital content management
Big Data Analytics
Quantifying success and driving outcomes through data has been core to our business for 25 years. As a result, we were ranked as one of the top 100 Big Data Analytics companies in North America by CIO Review.
Design / Development
We design our product to meet your desired outcome. Whether it is end-to-end delivery of the Ultimate Solution Experience™ or having our incredibly talented consultants work with your teams filling in those high-value areas of need you usually do not keep on staff. We skillfully mix the art of design with the science of development to deliver your Ultimate Solution Experience™.