You can’t achieve a unique goal if you don’t have a unique expectation. Each team formation depends on specific project needs and has resource constraints.
However, each team should include the following roles:
- uSX manager
- Project manager
- Solution (business/technical) architect
- Business analyst
- Technical developers and designers
- Documentation specialist
- Implementation support
Some team members may play multiple roles, but your experience will be far more pleasurable if your team is composed of individuals with multiple overlapping skills. For example, the Business Architect should also have the skills of a Project or Program Manager. The Project Manager may also have the skills of a Business Analyst or Documentation Specialist. The Technical Developer/Designer may also have skills in operations.
You might also have a situation where these roles fade in and out of the project, with multi-skilled resources, the planning is simpler and results are far improved.
Some roles have very specific descriptions on the Ultimate Solution Experience™ team. Click through to see the specific definitions.
Many project leaders make the mistake of treating designers and developers merely as code monkeys*, ignoring their insights and recommendations. However, developers can prove to be invaluable and make a significant impact on differentiating your company’s solution experience. Consequently, developing the right level of partnership with the development team could give your project a distinct competitive advantage. Those developers with multiple skills only make your job easier and improve the likelihood of your success. Make the investment in higher skilled resources, it will pay dividends in both quality of work and duration of project.
*Disclaimer: This is not a thing. Don’t call people this.
Planning the Approach
With all this fading in and out, cross functionality, and abstract thought, having a clearly defined purpose with total buy-in of all parties will make the uSX far more rewarding. Realistically, it may take several iterations to get there. By keeping in mind that your mission is to deliver a pleasurable experience to your customer, you can focus on doing the right things the right way. We will explore ways to uncover the ultimate customer need and how to build a – dare I say it again? – pleasurable Ultimate Solution Experience™.
There will be downloadable guides, check lists, step by step instructions, and tips & tricks to create and be a part of the Ultimate Solution Experience™.
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