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We Are All Startups Again, Starting Over

By George Fandos We Are All Startups Again, Starting Over Samuel Rutherford, a Scottish pastor in the 17th century, said when he was cast into the cellars of affliction, he remembered that the great King always kept his wine there. It does feel like many of us have been cast into cellars during the Pandemic. Thinking in terms of Pre-Coronavirus and Post-Coronavirus has become routine. How were things done, decisions made, [...]

By |2020-10-13T15:36:39-04:00October 13th, 2020|Culture, Customer Experience, General, George Fandos|Comments Off on We Are All Startups Again, Starting Over

3 Steps to Amazing Customer Experience

What You Already Know: Solution Selling Is So 2012 It is well known that Solution Selling is a thing of the past. In fact, in 2012 Harvard Business Review published an article titled, “The End of Solution Sales”, which describes how “companies can readily define solutions for themselves.”  Often, clients today have researched, compared, rationalized and determined the solution before engaging a team for implementation. This has led to organizations and [...]

By |2020-07-15T23:38:07-04:00February 10th, 2020|Customer Experience|Comments Off on 3 Steps to Amazing Customer Experience
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